Wednesday, May 9, 2007

The Tyranny of Consumer Insights

David Nottoli of the Open Intelligence Agency discusses the tyranny of consumer insights over at his blog here.

3 comments:

Anonymous said...

A very 'worthy' debate ending in a sympathetic whinge (albeit credible) from a creative. I think this issue is well known (although never articulated so well perhaps). But surely at the end of the day they've forgotten to ask the most important question. Did any of it work and deliver sales? I suspect it probably did work quite well. There's always a place for creativity but clients have to be prepared to pay for it and it has to be proven the consumer is affected positively by it. Otherwise, it's just all guff and these guys should go and be artists if they don't like the commercial reality of the business.

Anonymous said...

That's a bit strong!

While I admit some of the postings on this blog are a little self-indulgent and navel gazey, there are some interesting points. Is the most important question did it work and deliver sales? That depends on whether you’re going to restrict your measurement of results to your expectations.

Brilliant, memorable campaigns massively exceed expectations and are usually a risk. You never get that by simply repackaging the safe option and following what was done before. You may get ‘as expected’ results, but you’re never really going to do anything amazing. So pushing things and trying something different can actually have a commercial benefit!

But it’s always a compromise. Creativity and commercial reality exist in the same space and that tension is what makes our business so exciting. You can find pure commercial reality in any estate agents on London Road, but where’s the fun in that?

Anonymous said...

This has a lot to do with something that we in planning get frustrated with. That being research is only 50% of the job, it's what you do with that information that creates the interesting work. Hence the reason planners replaced researchers in agencies in order to do things with information rather than just find it.

We are often asked to give people an insight, when what they actually mean is a fact. Coming up with an insight is about finding the fact then adding something to it, or looking at it from a different angle. That is where you create the interesting and effective work. Unless you do this people conciousness will just glide over messages that are all saying the same thing. Particualry in categories such as FMCG.